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IT Service Management - Addressing Customer Questions on Help Desk and CMDB

IT Service Management - Addressing Customer Questions on Help Desk and CMDB



Learn how market trends are accelerating the need for your business to pursue an IT service delivery approach based on business processes. Speaker: Bob Madey, Vice President of Strategy and Market Management for IBM Tivoli Software.


Company:

IBM

Topics:

SOA

Type: Video Presentation
Date:10/25/07
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