Change management tools can prevent application outages

Gartner says 80% of downtime is due to human error and problems created by process, such as inadequate testing and unauthorized changes. And research from Managed Objects, a provider of business service management tools, shows many of these failures come from custom or home-grown applications. Network World's Jason Meserve talks about the issue of application outages and what can be done to prevent them with Michele Hudnall, director of service management at Managed Objects. (12:34)