Enterprise 2.0 and Unified Communications Benefits and Risks

Unified communications are already delivering productivity benefits to organizations who are sharing knowledge, communicating, and collaborating more effectively than ever before. Microsoft, IBM, Cisco, and other leading vendors are creating new “enterprise 2.0”, anytime-anywhere collaboration with unified communications suites that include email, instant messaging, group chat, voice over IP, online conferencing and video, mobile messaging, and even server based faxing. Leveraging IP networks and presence, the UC explosion will have a profound effect on how we work together and keep in touch. At the same time, IT organizations will be calle...