How IT service providers are accelerating ROI

A shift in the IT services space is being caused by the growth of solution accelerators, internally developed software that can customize a particular business process or aspect of product development for several clients. Denise and Alex talk with Forrester VP and Principal Analyst John McCarthy about recent research on solution accelerators. Find out what factors are driving IT services firms to develop these, how they compare with framework attempts, and what how it will impact enterprise IT's use of IT services