IBM's call to arm: IT industrialization

The time has come to evolve IT operations from a state of manual chaos to a streamlined automated environment, according to Steve Mills, senior vice president and group executive of IBM Software Group. Mills spoke this week to more than 4,000 IBM software users to detail a state of IT operations Big Blue says is long overdue. Listen to why IBM says the time has come for IT to streamline process, reduce wasted resources and put in place automation technology that will enable high-tech operations to run as smoothly as a manufacturing assembly line.