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Turn Feedback Into Fortune: Maximizing Revenue Throughout The Customer Lifecycle

Turn Feedback Into Fortune: Maximizing Revenue Throughout The Customer Lifecycle



Learn how to predict exactly what your customers want, and what they will do next. This Webinar will show you the latest strategies and proven best practices for meeting business challenges by transforming customer feedback into actionable insight. Discover how to generate significant returns from the information you already capture during every customer interaction. See how you can take control of customer feedback and learn: Which customers are the best targets for cross-selling and up-selling initiatives; Which customers are most likely to leave for competitors unless you take immediate action; How to anticipate what customers will do nex...


Company:

SPSS

Speaker:

Heena Jethwa - SPSS Product Marketing Manager, Joe Fleischer - IIR Communities Director

Topics:

Business Intelligence, Customer Service, Sales

Type: Video Presentation
Date:04/10/08
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