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Designing the e-government experience through citizen-centered usability

Designing the e-government experience through citizen-centered usability



Putting government online is one thing—creating websites that are easy to use is quite another. Kath and Spencer share principles and approaches from citizen-centered design to fulfill the potential of e-government. You'll learn about how to: Provide self-service Make it usable & meet citizen expectations Run your website like a business Apply "continuous" usability


Company:

HFI

Speaker:

Kath Straub - Chief Scientist, Spencer Gerrol - Human Factors International Executive Director

Topics:

E-Commerce, Marketing

Type: Video Presentation
Date:03/06/08
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