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Designing the e-government experience through citizen-centered usabilityPutting government online is one thing—creating websites that are easy to use is quite another. Kath and Spencer share principles and approaches from citizen-centered design to fulfill the potential of e-government. You'll learn about how to:
Provide self-service
Make it usable & meet citizen expectations
Run your website like a business
Apply "continuous" usability ![]() | |
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Company: | HFI |
Speaker: | Kath Straub - Chief Scientist, Spencer Gerrol - Human Factors International Executive Director |
Topics: | E-Commerce, Marketing |
| Type: | Video Presentation |
| Date: | 03/06/08 |
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