IT Systems Analytics Become More Crucial as Cloud and SaaS Adoption Raises Complexity Bar

Software-as-a-service (SaaS) and cloud computing are changing the nature of IT systems' performance requirements and heightening expectations for end users of applications and myriad services. Increasingly, this expected level of visibility, management, and performance will apply to those serving up applications as services regardless of their hosting origins or models. To learn more about how systems log tools and analysis are aiding providers of cloud and SaaS, BriefingsDirect's Dana Gardner spoke with Phil Wainewright, an independent analyst and director at Procullux Ventures and SaaS blogger at ZDNet and ebizQ, as well as Jian Zhen, senio...