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The Top Three Myths of Knowledge Management for Customer Service

The Top Three Myths of Knowledge Management for Customer Service



In this white paper, we examine why KM is hurting your customers, and what you can do about it. The following top three myths of knowledge management as they relate to customer service are challenged: Myth #1: The "Value" of Existing Content Myth #2: Content can be Applied Readily to Growing Channels Myth #3: Search is the Best Way to Connect Customers to Answers


Company:

IntelliResponse Systems

Topics:

Customer Experience

Type: White Paper
Date:12/01/09
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