Inside the Low-Effort Service Organization

In this live Webinar sponsored by IntelliResponse, Matthew Dixon, Managing Director of the Service Practice at Corporate Executive Board, examines the true links between customer service and loyalty, based on a recent Customer Contact Council study of more than 75,000 customers who had interacted over the phone with contact-center representatives or through self-service channels such as the web, voice prompts, chat, and e-mail. In this Webinar you will learn: • How important customer service really is to loyalty • If companies can increase loyalty without raising their customer service costs