A Look at the ITIL and the Eye of the Storm

The ITIL, or Information Technology Infrastructure Library standard collects best practices and processes on the planning, provision and support of IT services so they best support business objectives. It was designed by Office of Government Commerce in the U.K. seven years ago. Now, Entuity Software has developed its Eye of the Storm management suite that extends ITIL’s advantages. We spoke to Bill Tracy, Entuity's vice president of product strategy about the ITIL standard's benefits and how it can work with BPM or SOA approach.