Solidcore Targets 'Change Control Gap'

Analysts estimate that over 80 percent of system unavailability is caused by incorrectly applied changes that don’t conform to IT service management process and policies. This “change control gap” can have unfortunate effects. Solidcore Systems’ VP of Marketing Bob Vieraitis shared one story of a hotel reservation system that let developers make changes to live systems, bringing down the network and leaving numerous guests out in the cold. Vieraitis then described Solidcore’s three-part approach of linking processes and infrastructure control to close the gap.