IT Shared Services Improve IT's Ability to Deliver Services While Cutting Costs

IT shared services goes beyond centralization to recast IT from a cost center to a powerful support system for business imperatives and general productivity. The shift is much more than semantics, it involves a customer-focused approach to providing IT internally, places an emphasis on efficiency without redundancy, and allows enterprises to gain flexibility on their future sourcing options for delivering IT services globally. This BriefingsDirect podcast taps the insights of two Hewlett-Packard executives, Peg Ofstead, the worldwide solution lead for HP’s IT Shared Services and IT Consolidation Services unit within HP Consulting and Integrat...