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Customer Relationship Management

Customer Relationship Management



Art Hall, Vice President of Customer Care Operations at NetBank, joins Ted Murphy to discuss constructing a successful CRM strategy that builds customer relationships and improves customer interaction and engagement. Art Hall is the Vice President of Customer Care Operations of NetBank, Inc. With NetBank since 2000, Mr. Hall has held positions within the organization from Customer Care Manager to Vice President of Quality Assurance and Manager of Default Administration.


Company:

Internet Marketing Voodoo

Topics:

Collaboration, CRM, Customer Experience

Type: Audio Podcast
Date:08/14/06
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