Comparison of Avaya and ShoreTel Unified Communication Solutions

Unlike ShoreTel’s all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive time and resources to manage. By contrast, the ShoreTel Unified Communications system was designed from the ground up expressly for IP to provide a single, all-in-one solution that integrates a full range of communications capabilities. The white paper walks you through direct apples-to-apples comparisons of different aspects of each solution.