Optimizing Service-Level Performance: How to Avoid IT fire-fighting

While most companies' employ various levels of systems management processes and products to monitor and manage the utilization of their IT resources, these techniques are reactive and in many cases ineffective. In fact, Forrester Research estimates that nearly 20 percent of business-critical application downtime is caused by scheduled changes that don't take into consideration the dependencies between IT components and critical business services. Leading companies take a proactive approach to this problem; they optimize performance throughout the application life cycle by managing service levels as seen by the user. Because there are many poi...