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Practical Uses for SIP in the Contact Center

Practical Uses for SIP in the Contact Center



Is SIP ready for the call center? Based on the amount of press coverage and number of articles presented when "SIP" is Googled, you would think so. The truth is that some call centers are evaluating SIP today to solve some common problems. Please listen to this discussion regarding typical call center issues which can be addressed by SIP and why SIP has the potential to do it better. You will hear about how SIP can be used to: • Improve integrations between multiple applications in a call center • Provide a more flexible deployment model for a distributed call center • Support multi-media/multi-model call center requirements.

Company:

Avaya

Topics:

BPM, CRM, Customer Service

Type: Video Presentation
Date:04/13/07
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