First Contact Resolution Revisted - The Case for Unified Communications in the Contact Center

Join Siemens Enterprise Networks for a discussion of the specific benefits of implementing presence and collaboration in the Contact Center, and extending those capabilities across the enterprise organization. We will explain: - What presence is and how it benefits your contact center - Why collaboration- how does it help your customer Listen as we present tools to cost justify investments in these technologies to deliver improved individual productivity and satisfaction; enhanced team performance, business process simplification, and direct cost savings and/or revenue enhancement.