Allen Bonde on CRM v.2; Moving Beyond CRM, putting customers first

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Putting the Customer Back into CRM Listen to industry watcher and noted self-service expert Allen Bonde as he draws on his vision for "CRM v.2" and discusses Moving Beyond CRM. Hear how leading organizations put their customers first and achieve business goals.
Company:	Talisma Corporation
Topics:	CRM, Customer Experience
Type:	Audio Presentation
Date:	05/04/06
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Putting the Customer Back into CRM