Unified Communications: Trends and Best Practices

There are some major inflection points that we have seen during the past 12-18 months with convergence. First of all, IT executives are no longer dissenting their decision to converge; in fact, we more often hear them dissenting their decision not to converge. They’re also very consistently defining their top IT priorities – convergence projects, collaboration, and unified communications are very often the top three IT priorities. We’re also seeing less concern over the basic technologies themselves. It was very common a few years ago for organizations to be concerned about whether the then new technology would really work; but today, all of ...