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From Customer Service to ConversionPlease join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you create between e-business delivery teams, customers, and customer service organizations to deliver:
*Increased first call resolution rates
*Reduced escalations to production support
*Streamlined dispute resolution processes
*Improved identification and assessment of fraudulent activity; and
*Optimized, more effective web applications
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Company: | TeaLeaf Technology, Inc. |
Topics: | Customer Experience, E-Commerce |
| Type: | Audio Presentation |
| Date: | 08/22/07 |
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