From Customer Service to Conversion

Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you create between e-business delivery teams, customers, and customer service organizations to deliver: *Increased first call resolution rates *Reduced escalations to production support *Streamlined dispute resolution processes *Improved identification and assessment of fraudulent activity; and *Optimized, more effective web applications