Process Excellence: Increase Application Availability Through a New Approach to IT Controls

"To me, 'excellence' means 'better than the best.' Its achievement requires an introspective assessment of everything we do, say, or make, and an honest inquiry: 'Is it better than the best?' If it is not, we will ask ourselves, 'What will it take?,' and then rally the resources required to get there..." --Jack Welch Are you interested in dramatically improving the availability of your applications? How do you know if the patches you've pushed are the same on 1 or 1000 servers? Can you identify the software that shouldn't be running on your servers? In IT there is typically no independent check of applications after they are deployed into ...