NextGen IT Strategies

In this Business Trends Quarterly podcast, Kalyan Kumar, Head of IT Service Assurance Practice at HCL ISD, discusses the importance business/IT alignment, it's impact on business, and the implemenation process. The objective of ITSA is to deliver four key outcomes: 1) to enable IT alignment to the business; 2) to get regulatory compliance alignment of IT (i.e., how can IT get the right processes to feed into the right business compliance); 3) the ability to communicate and measure the business impact of IT, which means communicating the value of IT to the business in terms of service level agreements (SLAs), service catalogs, managing demand...