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The Last Crusade for ITSM Technology Solutions: Achieving the Holy Grail of ITIL

Effective Service Management requires a balanced mix of people, processes, and tools, working together to support organizational effectiveness, productivity, and continual service improvement. This on-demand web seminar discusses key factors for successful ITSM tool selection and deployment to support maximum service management success. See an example of a best-of-breed technology solution and how it can be used to make ITIL principles work in the real world.

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