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Good customer service equals happy customers

The inaugural Call Center Satisfaction Index results were released this week and to no one's surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are the ramifications for businesses with poor call center skills? Network World's Jason Meserve talks with Sheri Teodoru, author of the study and parter at the CFI Group, about the survey results and who performed the best

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