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How to Deliver a Compelling Online Customer Experience that Drives Revenue

Did you know that... *40% of users don’t return to a Website after a negative first experience? *About 50% of potential online sales are lost when users can’t find what they need? *As much as 50% of customer loyalty is attributed to brand consistency? In today’s world, a company’s relationship with its customers is primarily formed through its Website. Therefore, it’s essential that your Website provide the information and services your customers need in a clear, effective, and compelling way. It’s not what you sell anymore, but how you sell it. Join us on this educational webcast and learn how to leverage your Website to deliver a more personal and relevant online experience that increases revenue and customer satisfaction. You will also hear what several leading companies are doing to optimize their online experience. What You Will Learn: *How to asses customer expectations and buyer behaviors *How to effectively segment your customers *How to deliver targeted online customer interactions *How to ensure global brand consistency across all channels *How to increase customer acquisition and retention

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