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How Tellabs uses XML & DITA for Customer-Centric Documentation

In the evolving and demanding world of telecommunications, Tellabs supports telecom service providers with the design, development, and deployment of wireline, wireless, and cable solutions worldwide. But with each unique solution deployment requires knowledge transfer from engineers to field service staff to ensure a smooth system upgrade. Learn how Tellabs' New Product Introduction group used DITA to transition to customer-centric writing. *What are the key things the organization as a whole should keep in mind regarding processes? *What are the initial steps to consider before you share content outside the department? *How do you best manage the content to keep other departments updated? *What are the key guidelines and processes that need to be set? *How to manage controlled and dynamic content?

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