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Remote Infrastructure Management Outsourcing

As enterprises scale their IT infrastructure to support business growth, managing global networks, databases and applications becomes a herculean task which can overwhelm internal resources. The current market for Infrastructure Management Services (IMS) is pinned at $103 billion of which around 80-90% can be done remotely. With the development of it's technology infrastructure, India has been identified as the prime off-shore destination for work of this type. Industry research indicates that the money spent on IMS is practically halved while the average cost of an on-site service call can be reduced by over 60% when services are outsourced and provided remotely. When the benefits of 24x7x365 performance monitoring are also considered, the business case for outsourcing Infrastructure Management becomes compelling. The emergence of automated processes, methodologies, tools and global NOCs, have made it possible for CIOs to consider a global sourcing model for their remote infrastructure management outsourcing decisions, as a low-risk option.