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Solving the Challenges of Remote PC Administration for Higher Education

From general IT support, network services, and system security to data protection and information systems development, Virginia Tech's Outreach Information Services (OIS) is responsible for providing for all of Outreach and International Affairs (OIA)'s technology needs. Scott Farmer, Director of Outreach Information Services, can provide insight into how his department implemented a remote, wholly automated systems management solution from Kaseya that gave IT staff a complete view into systems on the network, including resource utilization, capacity, and performance - all while maintaining the extensive network of machines and servers up to date and running smoothly. In this Webcast, Farmer will discuss how Virginia Tech utilized Kaseya for the delivering the following IT services: * Ticketing system for managing IT requests * Flexible remote access * Scripting other types of installs or updates * Monitoring and reporting IT assets * Windows patch management mechanism for Automatic updates/WSUS

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