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Closing the IT Business Gap: Monitoring the End User Experience

In today's non-stop business environment, you need high performance, high-quality applications that are available around the clock. And the burden is squarely on IT's shoulders to deliver the highest number of "nines" possible. While traditional frameworks and infrastructure management tools do a good job of monitoring individual technology components, they fail to provide an accurate measure of the service quality that end users actually experience. Attend this important eSeminar, sponsored by Compuware to hear from industry expert Greg Shields from 3t Consulting and author of Realtime Publisher's "The Definitive Guide to Business Service Management." Learn how an IT organization like yours can deliver high-quality application service – with the availability your users and customers demand. You'll hear our expert panel discuss how getting the end-user's perspective through "experience monitoring" not only benchmarks application service, but also provides the only effective way to see if critical applications are available and performing appropriately. An effective end-user monitoring solution can deliver four key values for your enterprise: visibility, prioritization, resolution and improvement, which ultimately lead to higher availability and a better user experience. Attendees will learn: * The different approaches to end user experience * How end user experience ties into Business Service Management * Why you need visibility into application performance through the entire enterprise * Best practices in end user experience monitoring * How to quickly pinpoint application performance issues * How end user experience drives ROI and improves IT/Business alignment